Went to send a package this last friday and as I was being helped at the counter I could hear a lady in the back screaming at the top of her lungs at someone. Doesn't matter what the mess up was you never treat anyone like that...I'd much rather drive to a different post office than go inside this one again no thank you.
Horrible service, would not let me pick up my mail instead they insisted to return to sender because they said they don’t deliver to my area.
Not sure why all the negative reviews. I've been using this post office for over 10 years. I've never had any issues at the post office itself. The desk workers are polite and have always been very helpful. There is sometimes a wait, but the workers always work as quickly as the customers allow. I suspect that the people that are complaining start with a chip on their shoulder. Hateful and angry people often impart their feelings on the reactions of those around them.
They lost a $50 art piece that we sold through our business and the only thing they could tell me was that it might still show up, and we should have bought insurance for it. We have shipped 20 other pieces without a problem, but because the customer chose to have it shipped "ground", instead of the usual "priority" they apparently consider it totally trash, and completely disposable. If shipping ground means that you can choose just not to bother delivering it, maybe you should have a disclaimer on that, or simply not offer it as an option if you no longer consider getting $7.21 for postage instead of the $8.50 they would have paid for priority, to be worth doing your job.
I don't know of any mail that has ever been lost. Certainly there has never been a bill or a payment that didn't make it. There can be mistakes, but I don't think they occur very often. Overall, the service that can get my letters anywhere in the USA for under 50-cents is a great deal.
On the street, my letter carrier has always been consistent and I know when to expect the mail in the box. There is rarely any mail not my own in my box. In ten years, there has been less than one letter a year for my nextdoor neighbor that landed in my box. Considering the volume of mail (especially junk), that seems pretty good to me.
I have had a mailbox here for almost 15 years. They have been unfailingly polite and professional. They have never lost a package and I used to be Queen of mail order! They even offer physical address delivery for companies that will not deliver to PO boxes. Frankly, all these poor reviews make me wonder about the reviewers.
United States Postal Service is a US Post Office based in Hutto, Texas. United States Postal Service is located at 388 Exchange Blvd, Hutto, TX 78634, USA.
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